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Privacy Policy

This Privacy Policy explains how Rich Casino, operating the Australian-facing project known as "Rich Casino" through the website rich-au.com and related mirror domains (together, the "Site"), collects, uses, discloses and protects personal information. It applies to all visitors to the Site, registered players, and anyone who contacts us or otherwise interacts with our services, regardless of the device or access method used.

This Privacy Policy is intended to meet applicable requirements under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, and to align, where relevant, with the EU General Data Protection Regulation (GDPR) and Mexican data protection laws for users located in those regions.

By accessing or using the Site, creating an account, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you should not use the Site.

Effective date: 1 March 2026

Who We Are

OBSERVE: You should know who is responsible for your data and how to contact them.

EXPAND: Rich Casino is the Australian-facing project of Rich Casino, made available through rich-au.com and certain mirror domains, including without limitation richcasino.com, richcasino-au.org and 24rich.club (where accessible).

REFLECT: For privacy purposes, the key details are:

  • Operator / Data Controller: Engage Entertainment Group Inc., trading as "Rich Casino" for the Rich Casino project.
  • Jurisdiction of incorporation: Antigua and Barbuda.
  • Legal address and registration details: Our precise registered office address and company registration number are not publicly listed in the materials available to you. We will provide our current registered office address and registration details upon written request to our Data Protection Officer (DPO) using the contact details below, and we will update this Privacy Policy when that information becomes available for publication.

Contact for Privacy Matters

  • Data Protection Officer (DPO) / Privacy Contact:
    Email: [email protected] (primary channel for privacy and data protection requests)
  • Customer Support:
    Email: [email protected]
  • Postal contact (for formal complaints and legal correspondence):
    Engage Entertainment Group Inc., Attn: Data Protection Officer, Antigua and Barbuda (full mailing address available on request via email).
  • Telephone: We currently do not operate a dedicated telephone line for privacy requests; please contact us by email in the first instance.

What Personal Data We Collect

OBSERVE: We collect information you provide, information generated by your use of the Site, and information from third parties.

Identity and Contact Data

  • Full name, date of birth, gender (where provided).
  • Residential address, billing address, country of residence.
  • Email address, telephone number, communication language.
  • Copies or details of identification documents (ID cards, passports, driving licences) and proof of address (utility bills, bank statements) for KYC/AML verification.

Account, Gameplay and Behavioural Data

  • Username, account ID, password (stored in hashed form), account status and verification status.
  • Betting and gaming history, deposits, withdrawals, bonus usage, wins and losses.
  • In-game actions, clicks, visited pages, time spent on the Site, referral sources and campaign identifiers.
  • Self-exclusion or cooling-off preferences, responsible gambling limits, and related interactions.

Technical and Log Data

  • IP address, approximate location derived from IP, VPN/proxy indicators.
  • Device identifiers, device type, operating system, browser type and version, screen resolution, language settings.
  • Access dates and times, login attempts, session duration, error logs, and security logs (including information about blocked or restricted access from certain jurisdictions such as Australia).

Payment and Financial Data

  • Payment method details (e.g. card type and masked card number, e-wallet identifiers, bank account or IBAN, cryptocurrency wallet identifiers where applicable).
  • Transaction details: amounts, currencies (including AUD), dates, payment status, chargebacks, refunds, and related correspondence.
  • Information from and about payment processors and financial institutions in various countries including (without limitation) Cyprus, Malta and other jurisdictions used for processing.

Marketing, Preference and Communication Data

  • Marketing preferences (email/SMS/push), subscription status, language and preferred games.
  • Records of communications with customer support (emails, live chat logs, internal notes).
  • Responses to surveys, feedback forms and promotional campaigns.

Cookies and Similar Technologies

  • Cookies (session and persistent), local storage and similar identifiers to remember your settings, maintain sessions and analyse usage.
  • Information collected by third-party tags and SDKs (e.g. analytics and advertising technologies) embedded in our Site.

Where permitted by law, we may also derive or infer profile data (such as player segments, risk levels or predicted preferences) from the data described above.

Legal Basis for Processing

OBSERVE: Different legal grounds may apply depending on your location (e.g. Australia, EU/EEA, Mexico) and the specific processing activity.

Contractual Necessity

  • To create and manage your gaming account.
  • To process deposits, bets, game outcomes, withdrawals and bonuses.
  • To provide customer support and operate the Site and games you choose to use.

Without this processing, we cannot provide you with our services.

Compliance with Legal and Regulatory Obligations

  • To perform identity verification, age verification and KYC/AML checks.
  • To comply with anti-money laundering and counter-terrorism financing rules, financial reporting and record-keeping obligations (including laws analogous to the Australian Anti-Money Laundering and Counter-Terrorism Financing Act, as well as requirements in offshore jurisdictions from which we operate).
  • To respond to lawful requests from courts, regulators or law enforcement authorities, including (where applicable) the Office of the Australian Information Commissioner (OAIC) and other international authorities.

Legitimate Interests

We process data where necessary for our legitimate interests, provided these are not overridden by your rights and interests (particularly where GDPR applies). These interests include:

  • Operating, securing and improving the Site and our services (e.g. troubleshooting, data analysis, testing, system maintenance, support).
  • Preventing fraud, abuse of bonuses, chargebacks, money laundering and other illegal activities.
  • Personalising content and recommendations, and performing internal analytics and statistics.
  • Protecting our legal rights, pursuing or defending legal claims and managing business risks.

Consent

  • Sending you marketing communications (email, SMS, push notifications) where required by law.
  • Using certain cookies and similar technologies for analytics and advertising, where consent is required.
  • Processing sensitive or high-risk categories of data where applicable law requires explicit consent.

You may withdraw your consent at any time using the mechanisms described in this Privacy Policy; withdrawal does not affect the lawfulness of processing before withdrawal.

Purpose of Processing

OBSERVE: Personal data is used only for clearly defined purposes.

Provision and Management of Casino Services

  • Creating and managing your account and verifying your identity and age.
  • Providing access to games, processing bets, calculating results and managing balances.
  • Processing deposits, withdrawals, bonuses and loyalty or VIP programs.
  • Providing customer support and handling your enquiries or complaints.

Service Improvement and Personalisation

  • Monitoring performance of the Site and fixing errors or outages.
  • Improving usability, game offerings, payment options and user experience.
  • Personalising game recommendations, bonuses and content based on your preferences and behaviour (where permitted).

Marketing and Promotions

  • Sending promotional offers, newsletters, tournament information, loyalty communications and surveys, where allowed by law and your preferences.
  • Measuring the effectiveness of marketing campaigns and optimising our acquisition channels and affiliates.

Analytics and Statistics

  • Analysing aggregated and pseudonymised data to understand player behaviour, game performance and financial results.
  • Producing business, regulatory and management reports.

Fraud Prevention, Security and Legal Compliance

  • Detecting and preventing fraud, payment abuse, collusion, bonus abuse, money laundering and other prohibited behaviour.